The deal,
said plainly.

Agreeing to these terms

These Terms of Service are a contract between you and Globonexo India Private Limited ("GNX Sales", "we", "us"), a company incorporated in India. They apply when you create an account, buy a plan, or use gnxsales.com or the GNX Sales app. By clicking to accept them or using the service, you agree to them.

If you accept for a company, you confirm you have authority to bind it, and "you" means that company. You must be at least 18 and use GNX Sales for business purposes, not personal or household ones.

These terms work together with our Privacy Policy, Refund Policy and Cookie Policy. If you sign a separate order form or agreement with us, that document wins where it clearly conflicts with these terms.

The service

GNX Sales is an AI sales agent. Within the limits of your plan and settings, it can find and enrich business leads, write and send emails from your mailbox, place and answer AI voice calls, detect replies, alert you or reply on autopilot, and book meetings in its built-in calendar.

Some features may be labelled beta or preview. They can change, have bugs, or be removed, and the service-level parts of these terms do not cover them.

Accounts and users

• Give us accurate details and keep them current.
• Keep sign-in details secret. You are responsible for everything done under your account, including by users you invite.
• Each plan has a set number of users, mailboxes and phone numbers. Do not share one login between people to get around them.
• Tell us at once at [email protected] if you think your account has been misused.

Plans, credits and billing

Cancelling and refunds

Cancel anytime from Billing. Cancelling stops the next renewal. Your plan, with its features and credits, keeps working until the end of the period you paid for.

All payments are final and we do not give refunds, including for the unused part of a period and unused credits. The one exception is a billing mistake on our side, such as being charged twice for the same period or charged after a confirmed cancellation, which we correct. The Refund Policy has the details. Nothing here limits a refund the law requires.

Your outreach duties

You are the sender of every email and the caller on every call the agent makes for you. We provide the tool. You decide who to contact and why, so you are responsible for doing it lawfully. In particular, you must:

• Have a lawful basis, and any consent the law requires, for every person you upload, enrich, email or call.
• Follow the outreach laws where your recipients are, which can include CAN-SPAM and the TCPA in the US, CASL in Canada, the GDPR and PECR in the EU and UK, and the DPDP Act and TRAI's commercial communication rules in India.
• Send only truthful emails that name your business, show a valid postal address, and carry a working way to unsubscribe.
• Honour unsubscribe and do-not-call requests promptly, and never re-upload people who opted out.
• Check numbers against the Do Not Call registries that apply before adding them to a voice campaign, as the app asks you to confirm.
• Keep your sending domain, mailbox and phone numbers in good standing with their providers.

Rules for AI voice calls

In the US, the FCC treats AI-generated voices as "artificial" voices under the Telephone Consumer Protection Act. Calls that use one to mobile or residential numbers generally need the recipient's prior express consent, and prior express written consent for marketing. Other countries have their own rules. When you run a voice campaign, you agree to:

• Call only business contacts you are lawfully allowed to call, with any consent the law requires.
• Keep the AI disclosure at the start of every call. You may not edit prompts to make the agent claim it is a human.
• Make sure each call names your business and gives a way to ask not to be called again.
• Call only at reasonable local hours for the person called, and never call emergency, healthcare or similar protected lines.
• Give any notice or get any consent that call recording needs where the person is, since calls are recorded.
• Never clone or imitate a real person's voice without their written permission.

Calls end automatically after 20 minutes. We may pause a voice campaign that draws complaints, carrier flags or a high rate of opt-outs while we look into it.

What you cannot do

• Send spam, phishing, scams or messages with false headers, subject lines or sender details.
• Contact consumers for personal, family or household offers, or contact minors.
• Promote anything illegal, or adult content, gambling, weapons, drugs, debt relief, payday loans, crypto investment schemes or political campaigns.
• Harass, threaten or discriminate against anyone, or impersonate another person or company.
• Upload sensitive personal data such as health, financial account, religion, caste or government ID details.
• Scrape, resell or share lead data from GNX Sales outside your own outreach.
• Probe, break or overload our systems, get around plan limits, or reverse engineer the service.
• Use GNX Sales to build a competing product.
• Break the rules of Google, our voice provider, our lead data provider, or any other service you connect.

AI output and autopilot

Emails, replies, research, call scripts and summaries are generated by AI. They can be wrong, out of date or unsuitable. By default, replies wait for your approval. If you turn on autopilot, auto-sending or AI calling, you authorise the agent to act within the settings and budgets you chose, and you remain responsible for what it sends and says.

As between you and us, you own the output generated for your account and may use it as you like, subject to these terms. Similar output may be generated for other customers.

Lead data and results

Lead data comes from third-party providers and your own uploads. It can be incomplete or wrong, so check anything that matters before you rely on it. A campaign's target number of leads is an upper limit, not a promise. Searched, enriched, qualified, contacted and booked are different counts. A campaign can finish at 100% and still report a partial result such as "12 of 25 leads found".

We do not guarantee delivery, inbox placement, opens, replies, connected calls, meetings or revenue. Results depend on your offer, targeting, reputation and many things outside our control.

Your data

You own your data: your leads, campaigns, messages, call recordings and settings. You give us permission to host, copy, process and transmit it only to run, secure and support the service for you, and to improve it using aggregated data that does not identify you or your contacts.

For your prospects' personal data, you are the data fiduciary (or controller) and we process it on your behalf, as our Privacy Policy explains. Our servers are in the United States. If you need a signed Data Processing Agreement, email us.

Our IP and feedback

GNX Sales, including its software, models, prompts, designs, the GNX Sales name and logo, belongs to Globonexo. We give you a limited, non-exclusive, non-transferable right to use it during your subscription under these terms. If you send us ideas or feedback, we may use them without paying you or owing you anything.

Third-party services

GNX Sales relies on services we do not control, including Google, Razorpay, Supabase, our voice provider, our lead data provider and AI model providers. Your use of a service you connect, such as Gmail, is also governed by that provider's terms. We are not responsible for their outages, data, pricing or policy changes, but we will try to keep the service working when they change.

Confidentiality

Each of us will keep the other's non-public information confidential and use it only for this agreement. This does not cover information that is public, already known, independently built, or that the law requires to be disclosed, in which case the disclosing side will give notice where it is allowed to.

Availability and changes to the service

We work to keep GNX Sales running, but it may be interrupted for maintenance, provider failures, security events or things beyond our control. We may change, add or remove features. If we remove a core feature you pay for, we will tell you in advance and you may cancel before the change takes effect.

Suspension and termination

We may suspend or close your account, or pause a campaign, if you materially break these terms, do not pay, or your use puts people, our systems, our providers or us at legal risk. Where it is safe and lawful, we will tell you first and give you a chance to fix it.

You may stop using GNX Sales anytime. After your account closes, you have 30 days to ask us to export your data, after which we delete it as our Privacy Policy describes. Sections on fees owed, your outreach duties, IP, disclaimers, liability, indemnity and disputes survive termination.

Disclaimers

To the extent the law allows, GNX Sales and all lead data and AI output are provided "as is" and "as available". We do not promise the service will be error-free or uninterrupted, or that it will meet your needs, and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Limit of liability

To the extent the law allows, neither of us is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, deals or data. Our total liability for all claims about GNX Sales is limited to the fees you paid us in the 12 months before the event that caused the claim.

These limits do not apply to fraud, wilful misconduct, your payment obligations, your indemnity in section 19, or anything else the law does not allow us to limit.

Indemnity

You will defend and pay for any claim, fine or cost brought against us by a third party or regulator that arises from your leads, your content, your campaigns, or your breach of sections 6, 7 or 8. This includes claims under spam, telemarketing and privacy laws. We will tell you promptly about such a claim and let you control the defence, and you will not settle it in a way that admits fault for us without our consent.

Governing law and disputes

These terms are governed by the laws of India. If a dispute arises, email us first and we will both try in good faith to settle it within 30 days.

If talks fail, the dispute will be decided by a sole arbitrator under the Arbitration and Conciliation Act, 1996, appointed by mutual agreement. The seat and venue will be New Delhi, and the hearing may be held online. The language will be English. Subject to this, the courts at New Delhi have exclusive jurisdiction. Either of us may still ask a court for urgent interim relief, such as to protect confidential information or IP.

Changes to these terms

We may update these terms as the product and the law change. For a material change, we will email account owners at least 14 days before it takes effect. If you do not agree, you may cancel before then. Using GNX Sales after the change takes effect means you accept it.

General

• Force majeure: neither of us is liable for delays caused by events outside reasonable control, such as outages of major providers, natural disasters or government action. This does not excuse payment.
• Assignment: you may not transfer these terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.
• Notices: we send notices to your account email. You send them to [email protected].
• Publicity: we will not name you as a customer without your permission.
• Whole agreement: these terms and the policies they name are the whole agreement on this subject. If one part is unenforceable, the rest still applies. Not enforcing a right is not a waiver of it.
• Electronic acceptance: accepting online is a valid contract under the Information Technology Act, 2000.

Contact

Questions about these terms and legal notices go to the address below.