Questions we get asked most.

It runs the outbound loop for you. The agent sources and qualifies leads, writes personalized emails, sends and follows up on a schedule, drafts replies to responses, and books qualified meetings on your calendar.

Most teams are live in under an hour. You complete onboarding so the agent learns your offer and ideal customer, connect Gmail or a custom SMTP + IMAP mailbox for sending and replies, build a lead list, and launch a campaign. First meetings typically land within two to four weeks.

No. Onboarding is a guided set of questions and the integrations are one-click OAuth connections. No code or engineering work is required.

Yes. Upload a CSV and map your columns, or search our lead database directly inside the product to build a new list against your ideal customer profile.

Not unless you turn that on. By default every AI-drafted reply waits in your inbox for review, and you can approve, edit, or reject it before anything goes out.

The agent writes from your onboarding answers, the campaign context, and what it knows about each lead, so messages reference the specific company and role rather than reusing one template.

AI output can be inaccurate, which is why human review is the default. You stay responsible for what is sent, and you can edit any draft or adjust the campaign instructions to correct the pattern.

Yes. You set the offer, tone, and call to action per campaign, and you can edit any generated step directly before launching.

Sending is throttled and spread across sending windows rather than blasted. You still control volume, and we recommend warming a new domain and keeping lists targeted rather than broad.

You are. You are responsible for your lead lists, consent, unsubscribe handling, and call disclosure requirements under applicable email, telemarketing, and privacy rules. See our Terms of Service for the full detail.

Outbound messages carry unsubscribe or reply instructions, and opt-outs are recorded so the lead is excluded from further sending.

Gmail is supported through secure OAuth, and other mail providers can connect through SMTP for sending and IMAP for reading campaign replies.

Gmail or custom SMTP + IMAP for email, our lead sourcing and enrichment provider, our AI voice calling provider, Google Calendar for booking, Razorpay for billing, Supabase for authentication and data, and PostHog for product analytics.

AI voice campaigns are included from the Growth plan upward. The Starter plan covers email outbound, lead sourcing, and human-approved AI replies.

No. All accounts start with a paid monthly or annual subscription. You select a plan in Billing before onboarding, and cancellation stops the next renewal while the current paid period remains available.

You can change or cancel at any time from Billing in your settings. Cancelling stops future renewals and your plan stays active through the end of the current billing period.

Fees are generally non-refundable, but we review requests made within 14 days for duplicate charges, charges after a confirmed cancellation, or a sustained outage. Our Refund Policy has the full terms.

You will be prompted to upgrade before sending beyond your plan's email, call, or enrichment limits. Usage already consumed is billed as used.

No. We do not sell personal information. Data is shared only with the service providers needed to run the product, such as hosting, email, payments, and AI infrastructure.

Campaign context and lead details are sent to AI providers to generate content for your account. We do not sell your data or use it to build products for other customers.

Yes. You can disconnect integrations at any time and request account deletion by writing to support@gnxsales.com. See the Privacy Policy for retention detail.