Getting started
What exactly does GNX Sales do?
It is an AI sales agent that runs your outbound for you. It finds buyers who match your ideal customer, researches why they would care, writes and sends the emails, calls them with an AI voice, follows up, and books the meeting on your calendar.
How long does setup take?
Most people launch their first campaign in one sitting. Answer the onboarding questions so the agent learns your offer, connect Gmail or a custom mailbox, build a lead list, and launch. When meetings come depends on your market and offer, so we do not promise a date.
Do I need a technical person?
No. Onboarding is a guided set of questions and the connections are one-click sign-ins. If you built your product with AI tools and never hired a salesperson, this was made for you.
Can I bring my own leads?
Yes. Upload a CSV and map the columns, or let the agent search our lead database for people who match your ideal customer.
Calls and replies
Does it really make phone calls?
Yes. Every plan includes AI voice campaigns. The agent calls your leads, has a real conversation, handles common objections and books a meeting when the prospect is ready. It can also answer inbound calls.
Does the caller say it is an AI?
Always. Every call opens by telling the person they are speaking to an AI agent. Calls end automatically after 20 minutes.
What happens when a prospect replies?
Follow-ups to that person stop at once and you get an alert, so you can take over the conversation. Follow-ups also stop for leads who book a meeting, say they are not interested, or unsubscribe. If you prefer, switch on autopilot for that campaign and the agent replies for you within the instructions you set.
Are calls recorded?
Both outbound and inbound calls are recorded and transcribed so you can review them in Call History.
Which languages does the agent speak?
English, for both email and calls. It works best for selling to English-speaking markets such as the US, Canada, the UK and India.
AI quality
Do AI replies send on their own?
Only if you turn on autopilot, which you set per campaign. By default every draft waits for you to edit, regenerate or approve it. Autopilot changes who approves a message, never whether it was checked: every message passes the same validation either way.
How personal are the messages?
Each one is written from your offer and what the agent found about that lead's company and role. When it cannot verify a fact, it leaves the fact out rather than guess.
What if it writes something wrong?
AI can be wrong, which is why review is the default. Edit the draft, or change the campaign instructions so the pattern does not repeat.
Deliverability and compliance
Will this hurt my domain?
Sending is spread across sending windows, never blasted, with a daily cap per plan: 100 emails a day on Individual, 200 on Agency and 500 on Startup. GNX Sales does not warm domains for you, so warm a new domain first and keep lists tight.
Who is responsible for compliance?
You are, as the business doing the outreach. That includes having a lawful basis for each contact and following rules like CAN-SPAM, the TCPA, CASL and India's DPDP Act where they apply. The Terms of Service set this out in full.
How are unsubscribes handled?
Every email carries unsubscribe instructions. When someone replies asking to stop, the agent detects it (it ignores the quoted text, so your own footer is never mistaken for an opt-out), marks the lead unsubscribed and stops all further emails and calls to them.
Do you check Do Not Call lists?
Before you add leads to a voice campaign, you confirm that each number is a direct or mobile line, was checked against the Do Not Call registries that apply, and may lawfully be called. GNX Sales then screens leads before dialing: a DNC match is blocked and never called. Treat our screen as a safety net, not your only check.
Integrations
Which email providers work?
Gmail and Google Workspace through secure Google sign-in. Outlook and any other provider connect through SMTP for sending and IMAP for reading replies, as long as your mailbox allows password or app-password sign-in. Individual allows 1 mailbox, Agency 10 and Startup 30.
How are meetings booked?
In GNX Sales' built-in Calendar. When a prospect agrees, the agent books the meeting there, with the Google Meet link you saved, which is reused for every meeting. Google Calendar sync is coming soon.
Does it connect to my CRM?
Not yet. GNX Sales has its own Prospects, Pipeline and Inbox built in, so you can run the whole outbound loop without a CRM. Tell us which CRM you use and we will prioritise it.
Plans and billing
What do the plans cost?
Individual is $59 a month, Agency $179 and Startup $479. Paying yearly brings them to $49, $149 and $399 a month. Every plan includes AI email sequences, lead enrichment and AI voice calling.
What is the difference between plans?
Individual: 2,645 credits a month, 3 email and 1 voice campaign, 1 user, 1 mailbox, 1 phone number. Agency: 5,370 credits, 10 email and 4 voice campaigns, 5 users, 10 mailboxes, 3 phone numbers. Startup: 14,370 credits, 25 email and 10 voice campaigns, 15 users, 30 mailboxes, 10 phone numbers.
Is there a free plan?
Yes. The Free plan runs 1 email campaign from your own company inbox, up to 30 emails a day and about 200 AI-written emails a month, on your own leads (CSV or paste, up to 500). Lead enrichment and AI calling are on paid plans. No card needed. Sign up with a work email; each company gets one Free workspace.
What are credits?
Credits pay for the work the agent does: AI writing, finding and enriching contacts, and voice calls. One credit equals one cent of what that work costs us at our providers, so you pay for real usage. Phone numbers cost more to find than emails. Each campaign has a credit ceiling you set, and the agent stops before going over it.
What happens when my credits run out?
New AI writing, enrichment and calls pause, and anything already in progress finishes. Credits refill on your next billing date, or upgrade to get more straight away.
Which currency, and is GST charged?
Prices are in US dollars and payments go through Razorpay. Right now no GST or other tax is added, for customers in India or anywhere else. We will start charging GST where it applies soon. When we do, we will email you before your next renewal, and the tax will show as a separate line on your checkout and invoice.
Can I change or cancel?
Anytime, from Billing. When you upgrade, Billing shows the price with your unused credit on the current plan taken off, before you pay. Cancelling stops the next renewal and your plan keeps working until the end of the period you paid for. We do not refund the unused part of a period.
Do you give refunds?
No. All payments are final, including the unused part of a period and unused credits. If you cancel, your plan keeps working until the end of the period you paid for. The one exception is a billing mistake on our side, such as a duplicate charge for the same period or a charge after a confirmed cancellation. Email [email protected] and we will correct it, with an answer within 3 business days.
Data and privacy
Who is behind GNX Sales?
Globonexo India Private Limited, a company registered in New Delhi, India. We serve customers worldwide, mainly in the US, Canada and India.
Where is my data stored?
In the United States. Our database and backend servers are hosted in US data centres, so your account, leads, campaigns and conversations are stored and processed there.
Do you sell my data?
No. We share data only with the providers needed to run the product, such as hosting, email, calling, payments and AI.
Is my data used to train AI?
No. It is sent to AI providers only to produce content for your account, and never used to build anything for other customers.
How do I delete my data?
Disconnect integrations anytime in Settings, and email [email protected] to close your account. We erase your workspace within 30 days. The Privacy Policy explains what the law makes us keep.