Product support
Trouble with campaigns, agents, inbox, or integrations. The fastest route is an in-app ticket, which reaches us with your account context attached.
Open a support ticket Signed-in users · replies within 1 business dayTalk to a person who knows the product.
Support is handled by the team that builds GNX sales. Pick the channel that matches your question and we will get back to you quickly.
Email us
Not signed in, or prefer email? Write to us directly and include your organization name so we can find your account.
support@gnxsales.com Replies within 1 business daySales and plans
Questions about pricing, credit usage, campaign limits, or moving to the Scale plan. We can walk through your outbound motion first.
support@gnxsales.com Replies within 1 business dayBilling and refunds
Invoices, payment methods, plan changes, duplicate charges, and refund requests handled under our Refund Policy.
support@gnxsales.com Refund requests reviewed within 3 business daysSecurity and privacy
Report a vulnerability, ask about data handling, or make a data deletion request. Please do not include credentials in your message.
support@gnxsales.com Acknowledged within 24 hoursHelp yourself first
Setup guides, deliverability tips, and answers to the questions we get most often are already written up.
Browse the Help Center Available any timeHelp us answer on the first reply
Including these details usually saves a full round trip:
- Your organization name and the email address on the account.
- The campaign, agent, or lead the issue involves.
- What you expected to happen and what happened instead.
- The time it occurred and a screenshot if you have one.