How billing and cancelling work
- Paid plans are paid in advance, monthly or yearly, in US dollars through Razorpay. The Free plan has no charges, so there is nothing to refund on it.
- Your plan renews automatically at the end of each period until you cancel.
- Cancel anytime from Billing in the app. Cancelling stops the next renewal.
- Your plan keeps working until the end of the period you already paid for. Cancelling does not end it early.
- Unused credits do not carry over to the next period.
What happens when you cancel
All payments are final. We do not give refunds, including for the unused part of a period.
- Your plan, with all its features, until the end of the paid period.
- Your remaining credits for that same period.
- 30 days after your account closes to ask us for an export of your data.
- No further charges once the renewal is stopped.
- Unused days left in a period after you cancel.
- Unused credits, and credits already used for AI writing, lead enrichment or calls.
- Emails already sent and calls already placed.
- Results that did not meet your hopes, such as fewer replies or meetings.
- An account suspended for breaking our Terms of Service.
Billing mistakes we will fix
If we charge you wrongly, tell us. We correct billing mistakes on our side, such as being charged twice for the same period, or charged after a cancellation we had confirmed.
- 1Email us
From your account email to [email protected].
- 2Tell us what happened
Workspace name, charge date or invoice, and what looks wrong.
- 3We check
Within 3 business days, with our reason.
- 4We correct it
A confirmed mistake goes back to your original payment method in 5 to 10 business days.
Corrections go back through Razorpay in the currency you paid. How fast it shows depends on your bank or card issuer. Any bank or currency conversion fees are not returned. Nothing here takes away a refund that the law where you live requires.
Upgrades and downgrades
When you upgrade, Billing shows the new price, any unused credit from your current plan, and the total before you pay. A downgrade takes effect at your next renewal, and your current plan and credits stay as they are until then. Switching plans does not create a cash refund.
Chargebacks
Please email us before you dispute a charge with your bank. Most problems are fixed faster that way. While a chargeback is open, we may pause the account until it is settled.
Changes and contact
If we change this policy, we update the date at the top. Changes do not apply to charges made before them. For anything about billing, write to [email protected]. This policy is part of our Terms of Service.